(Extract from Terms and Conditions)
§ 5 Ordering rules and order fulfillment
- The Consumer may send a request for the Product to be made to order, if the Product is marked as “Product to order”. If indicated, the Customer is required to provide the name of the selected product color on the order.
- Products made to order, made according to the client’s wishes regarding color / size / material / performance / etc. are not returnable, refundable or exchangeable (more in § 7). (…)
§ 6 Time of order fulfillment
- If the product is made to order or on an individual order, the time of its delivery is prolonged. The delivery times for individual Products are given in the descriptions of the products on the Site, however they generally between 7-14 business days.
- For the reasons beyond the Seller’s control, the time of delivery may be prolonged, for example as a result of the supplier’s lack of intermediates. The Seller will promptly inform the Consumer about the situation, asking for permission to extend the delivery time or as a result of the lack of such consent, she will cancel the order and return its cost to the Consumer.
§ 7 Products, returns and liability for defects
- The Consumer has the right to return or exchange the Product within 14 business days of receiving the parcel, with the exception of Products on order, made in accordance with the Client’s wishes regarding color / size / material / performance / etc.